Your privacy is important to us

Please take the time to read our privacy notice - if you have any questions please let us know.

Privacy Notice

Introduction

Loveworks (“we”) promise to respect any personal data you share with us and keep it safe.  We aim to be clear when we collect your data and when we hold your personal data. We aim not do anything you wouldn’t reasonably expect. 

This privacy notice tells you what to expect when Loveworks collects or holds personal information. The policy includes information about:

  1. When we collect information about you
  2. When we collect  your information as a beneficiary
  3. Access to your personal information
  4. How to contact us

 

  1. When we collect information about you

Visitors to our website

Our website address is www.loveworks.org.uk

When someone visits www.loveworks.org.uk we use a third party service, Google Analytics. Google Analytics gives us statistical information about how many unique people or return visitors are visiting our website and which pages they are visiting and how long they stay on every page they visit. This type of information helps us learn where to improve our marketing and therefore increase traffic to the website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use a third party service to host our website.

Cookies on our website

We do use cookies on our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Signing up as a supporter on the website

When you submit your details via the website for Loveworks News – this information is automatically saved to a database which you can un-subscribe from at any time (see below).If you sign up we will ask you for:

  • Your name (first and last)
  • Your e-mail address

If you submit your details in this way we will only use your details to send you information relating to Loveworks and will never share them with a third party. The information you submit is not stored on the website. We will not share the information  with any person or organisation outside of Loveworks.

If you wish to stop receiving information from us relating to Loveworks you can either:

  • e-mail us at info@loveworks.org.uk; or,
  • you can click on ‘unsubscribe’ at the bottom of any e-mail received from us within 7 days of receipt.

Donating  to us via our website –  Charity Checkout

If you click on our “donate now” button on our website you are invited to donate to us via Charity Checkout. Charity Checkout is a third party supplier that provides payment services.  In donating to us in this way you are asked to agree to the Charity Checkout terms and conditions and privacy policy. Your details will only be shared with us by Charity Checkout if you explicitly agree to this when you make your donation. If you agree to share your details with us we will send you information about Loveworks, however we will never share your details with a third party.

People who contact us via social media

If you send us a private message via social media (for example, a private message on Facebook) the message will be treated by us like an email.  We will not retain your message longer than 24 months and will only use the information in your message in a way that is appropriate for dealing with the nature of the enquiry.

If you comment on one of our posts on social media (for example you comment on a Loveworks  Facebook post) we do not regard this as personal data which we hold about you as this is a comment you have chosen to post publicly to a social media platform.

People who call us

When you call Loveworks you will be speaking to a Loveworks member of staff or a volunteer. Any information you share within the call will only be used for purposes relating to Loveworks.

People who email us

If you send us an email it will be used only in relation to Loveworks. We will not retain your email longer than 24 months and will only use the information in your email in a way that is appropriate for dealing with the nature of the enquiry.

 

People who volunteer for Loveworks

If you apply to volunteer with us we will ask you to fill in an application form which includes your personal details. We will keep this form and these details securely. Name and contact information will only be shared with senior Loveworks managers and relevant team leaders. We will not disclose this information to anyone else without your permission.  This data will be deleted 24 months after you cease to be a volunteer. 

 

  1. When we collect your information as a beneficiary of our charity’s services

We deliver services to individuals and families in our local community, such as the foodbank, cuppateaclub and Way2Go programme. We call the individuals who receive our services our beneficiaries.   

We collect the personal data on our beneficiaries through our partner agencies (for example Age Concern and MCFT in Merstham), through our third party suppliers (for example our Way2Go consultants) and directly ourselves. We will always hold as little personal data about our beneficiaries as is required to deliver our services to a high standard. We will ensure we always keep beneficiary data confidential and safe. We will only share data with agencies where we have explicitly told you we will do so (for example, our foodbank voucher states that we will share information with the agency that referred you) or unless there is a safety issue.

We will always delete beneficiary data once it is no longer needed. Where we keep beneficiary data to report back to our funders and supporters we will ensure it is anonymised.

 

  1. Access to your personal information

Loveworks tries to be as open as it can be in terms of giving people access to their personal information.

You have a right to ask for a copy of the information we hold about you, although we may charge £10 to cover the costs involved.  

If you want to access your information, send a description of the information you want to see and proof of your identity by post to the address below. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.

You should note that as stated above we hold individual/beneficiary data for limited periods of time.

 

  1. How to contact us

If you want to request information about our privacy policy you can write to:

Loveworks

3a – 7a Bell Street

Reigate

RH2 7BH

 

For further information see the Information Commissioner’s guidance here at https://ico.org.uk/for-the-public/personal-information/ (link is external).

Complaints or queries

This privacy notice was drafted with brevity and clarity in mind. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address above.

We would also welcome any suggestions for improving our procedures.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.